Mobile Device Loading Delays

Incident Report for Device Magic

Resolved

This incident has been resolved.

Posted Aug 23, 2023 - 10:44 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 23, 2023 - 09:38 EDT

Identified

The issue has been identified and a fix is being implemented

Posted Aug 23, 2023 - 09:16 EDT

Investigating

We are currently experiencing a delay in communication with mobile devices. This affects loading of forms, sending submissions, loading dispatches, and loading resources. The team is working as quickly as possible to identify the issue.

We apologize for any inconvenience and appreciate your patience.

Posted Aug 23, 2023 - 08:36 EDT

This incident affected: Submission Deliveries, Dispatches, and Device Magic Systems.