All submissions have been processed behind the scenes and we have been monitoring with no new issues. We will be rolling back the mobile client changes in the next update so that local submissions are automatically removed as they were before.
Posted Aug 30, 2024 - 09:05 EDT
Monitoring
We will continue to monitor submissions to ensure that this issue is resolved and will be releasing an update to the iOS client to remove the temporary change to ensure submissions were not removed from the device.
Posted Aug 15, 2024 - 18:04 EDT
Identified
Our team have identified the root cause and we are able to fix this server side. We are actively reviewing for all instances where this occurred and are re-processing the submissions. We expect to have all submissions re-processed in the next 24 hours.
Posted Aug 15, 2024 - 17:03 EDT
Update
We believe we have found the core problem and are working on testing a fix. Fortunately, we appear to have all of the data from the submissions and should be able to recover and re-process any submissions with the issue. If you notice anything missing, please contact support to make sure that it is being tracked.
Posted Aug 14, 2024 - 20:31 EDT
Update
While we continue to investigate the issue, we have released iOS release 2024.4.3. This release will retain submissions past the "Days Submissions Stored" date to ensure there is no data loss.
Posted Aug 09, 2024 - 11:24 EDT
Update
We have released 2024.4.2 that should address this issue, and recommend all users on 2024.4.0 or 2024.4.1 update to this release as soon as possible. We continue to investigate the root cause and will update here when we have a full resolution.
If you are experiencing data loss problems, the only place where the full copy of the data resides is on the device. This data is seen as completed on your device and will get automatically deleted based on the "Days Submissions Stored" value.
Action: If you notice any problems with data missing, you can set the value for "Days Submissions Stored" to some larger value (for example 30 days) to ensure that the local copies are not deleted until you have verified that there was no data missing in the cloud copy.
Posted Aug 08, 2024 - 11:23 EDT
Investigating
We are investigating cases where submissions from iOS devices running builds 2024.4.0 or 2024.4.1 may have some of the data in the submission not be received in the cloud.