Undelivered Submissions / Unknown Delivery Error

Incident Report for Device Magic

Resolved

This incident has been resolved.

Posted Sep 15, 2023 - 17:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2023 - 16:17 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 15, 2023 - 15:46 EDT

Investigating

We are currently investigating an issue in which a small portion of our customers are seeing 'Undelivered Submissions' and a 'Delivery Issue' that has very limited information.

The team is currently working to identify what is causing the issue. These deliveries will resolve themselves over time, and there is no threat of any data loss.

We appreciate your understanding and patience.

Posted Sep 15, 2023 - 12:06 EDT

This incident affected: Submission Deliveries.